eGaming Affiliate System Software - Affiliate Marketing Software

Frequently Asked Questions

We understand you may have some questions about various aspects of the egass platform, so have provided answers here to the most commonly asked. Of course if you have any questions that are not already answered here, please feel free to call +44 (0)1206 768 007 or send an email to sales@egass.com.

Questions

Can EGASS work with multiple brands and products?

Can we migrate our existing affiliate database into the EGASS system?

How quickly can our EGASS system be setup?

Can EGASS be customised to suit the theme and style of our brand?

What languages can EGASS be operated in?

Does EGASS support multi-tiered affiliate referrals?

What currencies does EGASS support?

What ewallet payment systems does EGASS support?

How does EGASS handle the payment run for affiliates?

Does EGASS support role based access for multiple users?

Does EGASS support both rev-share and cpa business models?

Can commissions be easily customised for each affiliate?

How many trackers or campaigns can be created for each affiliate?

Can EGASS support live odds banners and widgets?

Does EGASS provide RSS stats for external monitoring of performance?

Does EGASS support offline marketing for coupons, print and commercial advertising tracking?

What approval methods does EGASS support?

How are banners delivered to affiliate & partner websites?

As standard how many affiliates does EGASS support?

Is the EGASS system fully scalable or are there limitations to number of brands, managers, banners or otherwise?

What are the technical specifications of your servers and software?

What fees are charged for EGASS?

What should I do if I have a question that isn't answered here?

Can EGASS work with multiple brands and products?
Yes, EGASS can work as a single brand/product affiliate marketing business solution, operators can plug-in multiple brands and/or products to a single system installation. For operators using multiple product suppliers, EGASS has the added advantage of enabling the effective management, optimization and control of their entire product wide performance marketing business from one central platform.

Can we migrate our existing affiliate database into the EGASS system?
Yes, migrating your existing affiliate database to EGASS is an extremely simple process for our technical team.

How quickly can our EGASS system be setup?
The average timeline from order to delivery is approximately 4-6 weeks, however generally we can deliver your fully tested and ready to launch EGASS system within just a few weeks.

Can EGASS be customised to suit the theme and style of our brand?
Yes, EGASS can be fully customised or skinned as a seamless integration within your current theme or style.

What languages can EGASS be operated in?
Both affiliate front-end and the administration back-office can be operated in any language. As standard, EGASS is supplied with English, Swedish, German, French, Italian, Russian, Spanish, Danish, Dutch, Portuguese, Norwegian, Finnish, Greek, Japanese and Chinese language sets, however operators can add further language sets as and when required.

Does EGASS support multi-tiered affiliate referrals?
Yes. By default, EGASS supports upto 5 levels of sub-affiliate referrals.

What currencies does EGASS support?
By default, EGASS supports Euro, Sterling and Dollar currencies. Operators can add further currency options as and when required with both the operator and affiliates being able to report from the system in any chosen currency.

Which ewallet payment systems does EGASS support?
By default EGASS supports PayPal, E-Gold, MoneyBookers, Neteller, and ClickPay payment system API's, however we can add any ewallet payment system on request.

How does EGASS handle the payment run for affiliates?
The integrated payment and invoicing system supplied with EGASS allows total flexibility for the administrator to configure settings such as setting threshold limits, automatic tax calculation, manual adjustments, integrated payment methods and many more. Affiliates are able to submit automatic payment request invoices, or manual requests using the built-in invoice generator.

Does EGASS support role based access for multiple users?
Yes, EGASS allows the administrator to provide unlimited users with role defined access to the system. Each user can be allowed individual access to specific sections of the system.

Does EGASS support both rev-share and cpa business models?
Yes, EGASS allows the operator to provide affiliates with both business models from within the system. In addition EGASS also allows hybrid combinations of commission models to suit every requirement.

Can commissions be easily customised for each affiliate?
Yes, each affiliate account can be accessed by managers & administrators through a simple account management system allowing full customization of individual affiliate commissions. Using a unique commission adjustment tool administrators can easily adjust multiple accounts instantly.

How many trackers or campaigns can be created for each affiliate?
Egass is the only system available that allows each affiliate to create an unlimited number of independently named campaigns, allowing the affiliate to report on each one and optimize their marketing strategy and maximise their return on marketing investment.

Can EGASS support live odd banners and widgets?
Yes, EGASS supports live odds and widgets via flash and html ad-serving solutions.

Does EGASS provide RSS statistics for external monitoring of performance?
Yes, EGASS supports authenticated RSS statistical feeds for daily monitoring, affiliate news and RSS creatives enabling operators to create dynamic content for affiliate websites.

Does EGASS support offline marketing for coupons, print and commercial advertising tracking?
Using a unique referral code generator EGASS automatically assigns offline referral codes to each affiliate to enable all forms of offline advertising to be tracked based on performance.

Which account approval methods does EGASS support?
Three account approval methods are available and can be adjusted easily using a combination of the three:

- automatic e-mail verification
- manual system approval
- affiliate manager assignment

How are banners delivered to affiliate & partner websites?
Using the integrated Ad-Server & Management system supplied with EGASS, banners and other creatives are delivered instantly to affiliate websites, recording the ad display, unique views and calculating the performance of each individual banner uploaded into the system. The advanced features of the Ads Management server allow administrators to swap-out old banners with new and instantly update each affiliates website with the new creative.

How many affiliates does EGASS support?
Every EGASS system allows an unlimited number of affiliates to be created as standard.

Is the EGASS system fully scalable or are there any limitations to number of brands, managers, banners or otherwise?
The EGASS multi and network systems were developed specifically for the larger operators wanting to manage independent brands and/or white labels in a standalone or networked affiliate configuration. There are no limits to the number of brands that can licensed and integrated into the system providing a complete and bespoke management solution to each brand within the multi or network system.

What are the servers and software technical specifications?

Hardware

We use DELL PowerEdgeTMR blade servers with the following specifications:
CPU: TWO (2) x Intel® Xeon® L5520, 2.26Ghz, 8MB Cache, 5.86 GT/s QPI, Turbo, HT
RAM: 12GB Memory for 2 CPUs, DDR3, 1333MHz (6x2GB Dual Ranked UDIMMs)
Disks: TWO (2) x 600GB, SAS, 3.5-inch, 15K RPM Hard Drive (Hot Plug)
Hardware RAID Controller: Perc H200
Disk configuration: RAID 1 (one 600 GB virtual disk)
Power Supply: Dual redundant hot plug
Network: dual ethernet Gigabit port

Software

Linux, Apache 2.2, PHP 5.2, MySQL 5.1

Data Center

We cloud host your system at one of our high speed internet data centres where it is constantly maintained, upgraded and administered by our experienced and professional system administrators and technical staff 24/7/365. Secondary back-up and redundancy solutions are provided by our second mirrored data centre which is connected directly to the first by high speed fibre optic cable using multiple direct connections to the internet backbone via Cognet, Milanmix, Wind and Telecom IT.

Our datacenters are officially certified;

ISO 9001
ISO 27001
Tier IV

- 6.000 square meters
- room to host up to 60.000 servers
- electrical power capability: 5 MW
- Data room powered by 2 twin power centers connected by STS (Static Transfer Switch)
- power centers and data rooms separated by walls and doors REI 120 fire-resistant
- buildings respect anti-seismic regulations
- separate buildings for power centers and batteries/UPS
- dual redundant Power Distribution Units for each rack cabinet
- 24/7 Human presence in the NOC (Network Operation Center)
- Instant failover to the NOC of the other data center in case of problems on the local NOC
- Access to data rooms protected by both RFID and numeric code
- Visitors access regulated by identity check and pass release, only escorted by the internal staff.
- Intrusion detection system based upon combined usage of presence detectors, volumetric sensors, contact sensors on fixtures and vibration detectors
- external and internal video surveillance system
- automatic Fire and smoke detection system positioned both under the floating floor and above the ceiling
- monitoring and immediate localization of abnormalities through the NOC management console
- auto fire-off nitrogen system
- auto locking of fuel supply line to power generators in case of fire detection
- liquid detection system
- temperature and humidity monitoring and control system
- 62 Gigabit/s of total bandwidth shared between the two data centers
- 20 Gb/s total bandwidth to Wind
- 20 Gb/s total bandwidth to Cogent Communications
- 10 Gb/s total bandwidth to Telecom Italia (direct peering)
- 10 Gb/s total bandwidth to Milan NAP `Mixґ
- 1 Gb/s total bandwidth to Rome NAP `Namexґ
- 1 Gb/s total bandwidth to forpsi-CZ (thus to Prague NAP `NIXґ)
- 4 links between the two data centers providing a 40 Gigabit/s interconnection
- Tier IV requirements respect including:
- 2N Redundancy
- Distribution :2 simultaneous lines
- Hot plug maintanance
- Resilience
- max down time 48' per year

What fees are charged for EGASS?
Installation & Integration Setup
Monthly License Charge
Ad-Serving Usage
Click Processing Usage.

What should I do if I have a question that isn't answered here?
If you have any questions that are not answered here or in any other pages, please send an email to sales@egass.com

For more information on Network Media Services Ltd or about any of our products please visit www.networkmediaservices.net.